Should a damaged dress be returned to us, a notification will be sent to the email associated with the order and customer has 7 days to send us a prepaid downloadable shipping label or item will be donated to charity. We reserve the right to refuse any item with any of the above casualties. perfumes, cigarette smoke) otherwise they will not qualify for refund, store credit or exchange. If we are not notified within 48 hours, item will not be eligible for replacement.Īll Returned Item(s) Are Inspected. Item(s) must be in their original, new condition with tags attached and no signs of wear, damage, alterations, stains, makeup/deodorant marks, snags, tears, pet hair, lint or odors (i.e. In the rare event there is a manufacturing defect or other problem, please email us within 48 hours of delivery with photos. Items Restricted from Returns: Eva Lendel, Ricca Sposa, Custom Gowns, and all Sale/Clearance Items.Īll items are inspected before they ship.
Orders may be canceled or modified (size, color, style) within 24 hours of being placed unless the order has shipped. Order cancellations are not accepted after 24 hours. Packages postmarked past 10 days of receiving your order are only eligible for store credit less 10% restocking fee. Return packages must be postmarked within 10 days of receiving your order. Refunds to original form of payment receive a 10% restocking fee.
Store Credit or Exchange has no restocking fee.
To Request an Exchange/Return: click hereĪ Return Authorization Number (RA#) must be requested within 5 days of receiving your order. Returns must be postmarked within 10 days of receiving your order and a tracking number provided/entered in our Returns Center so we know your return is on the way. As soon as we review your request, you will receive email instructions and updates to help you return your item(s). Within 5 days of receiving your order, request a Return Authorization Number (RA#) by clicking on the "Returns Center" tab located at the top & bottom of our webpage and fill in the requested information. All purchases made in store are final sale, including special orders.
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